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Telehealth Terms & Conditions

Telehealth involves the use of electronic video and audio communications to enable telehealth veterinarians and/or telehealth staff at different locations to help you navigate your pet’s health issues remotely. As with any medical exam or procedure, there are potential risks associated with the use of telehealth. These risks include, but may not be limited to:

  • In rare cases, information transmitted by a pet owner may not be sufficient (e.g. poor photo resolution or slow wifi) to allow our telehealth veterinarians and/or telehealth staff to appropriately assess your pet. As such, a delay in medical evaluation or treatment could occur.

  • In rare cases, a lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgment errors.

  • In rare instances, security protocols could fail, causing a breach of privacy of personal medical information.

By accepting the terms and conditions set forth on this form, I understand the following:

  • I understand that a variety of alternative methods of medical care may be available to the patient (my pet), and that I may choose one or more of these at any time. Bond Vet has explained the alternatives to my satisfaction.

  • I understand that I may expect benefits for the patient from the use of telehealth, but that no results can be guaranteed or assured.

  • I understand that the laws that protect privacy and the confidentiality of medical information also apply to telehealth, and that no identifying personal information obtained in the use of telehealth which identifies me will be disclosed to researchers or other entities without my consent, but this information may be used internally for training or other purposes.

  • I understand that I have the right to withhold or withdraw my consent to the use of telehealth in the course of the patient’s (my pet’s) care at any time, without affecting the patient’s right to future care or treatment with Bond Vet.

  • I understand that telehealth may involve electronic communication of the patient’s medical information to medical practitioners who may be located in other areas, including out of state.

  • I understand and agree that Bond Vet teleheath veterinarians and/or telehealth staff may use technology, such as artificial intelligence and/or audio capture (ex: scribing software), and I hereby consent to Bond Vet’s use of such technology.